BEACHCANDY SWIMWEAR RETURN POLICY
If our BeachCandy customer is not 100% satisfied with their purchase we allow 14 days to exchange or return their item in unworn condition with original tags and packaging. BeachCandy will provide the customer with a complimentary return label for orders within the USA by following the provided instructions. We believe our customers deserve the highest quality in swimwear and also, in the purchasing experience.
- Products must be in the condition you received them and in the original packaging and/or box.
- Return shipping is free on all orders within the USA.
- Once the return is approved, our team will send a pre-paid domestic return label to send your items back to us.
- Once your return is received by BeachCandy and inspected (usually within 72hrs or receipt), your refund will be processed and a credit will be automatically applied to your original method of payment within 7-10 business days. *Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
SWAROVSKI BEADING GUARANTEE
Our Signature Swarovski Crystal Candy is hand-beaded and then hand-sewn at our headquarters in Costa Mesa, California. All BeachCandy Signature Beading has a limited lifetime guarantee. For all repairs, we require that the swimsuit is sent to us. We evaluate the swimsuit, confirm beading issue, and we will then inform you if the repair falls under our limited lifetime guarantee and length of time to repair the swimsuit. We have found that as a result of the hand-crafted nature of our products evaluating a repair from an image is not sufficient. To begin the repair process, please email us at info@beachcandyswimwear.com
BEACHCANDY CUSTOM ORDERS
Custom Orders will be charged at the time your order is placed. All Custom Orders are a final sale. This completion date is not a guaranteed date, however our expert team works very hard to uphold the date. It is possible that circumstances beyond our control may cause a change in the stated delivery date.
OUR SWIMWEAR CARE INSTRUCTIONS
All BeachCandy Swimwear is built to last & they do with the use of our Luxury Swimwear Cleanser. This sulfate-free solution will not only keep your swimsuit from fading, but it will get rid of all that chlorine, dust, and dirt.
Don’t worry this swimwear cleaner is easy to use! Start by filling a basin with enough water to cover your swimwear. Soak your swimsuit with a capful of swimwear cleanser and repeat this hand wash process after each use and only in cool water. Work the suds into and through the suit to clean all areas. We recommend soaking the swimsuit for 20-30 minutes until it does not smell like chlorine or the beach any longer. Hang it to dry naturally in a shady cool place. Do not wring, wrap in a towel, or put in a plastic bag when wet.
Due to the high quality and fabric we use, every BeachCandy swimsuit is made to last you season after season. From the pool to the hot tub, or the beach to the ocean, your BeachCandy will last you years! To help keep your suit as good as new for years to come, you should be careful of hot tubs and swimming pools. As chlorine exposure in these conditions may increase the chances of damaging your suit. Rough surfaces, and/or heat may also shorten the life of your swimsuit fabric and candy. We also recommend that you don’t put your BeachCandy in a washing machine, dryer, or spot clean with harsh chemicals. Most importantly, enjoy your new piece of beautiful BeachCandy!
