BeachCandy FAQ

At BeachCandy Swimwear, we believe every woman deserves to feel confident, radiant, and comfortable in what she wears — without compromising health or the planet. That’s why we've transitioned to using organic, natural fibers that honor both your body and the Earth. Our commitment to sustainability and purity means you can shine pieces that are as safe as it is stunning. Browse our FAQs to learn more, and don’t hesitate to reach out with any questions — we’re here to support your journey to clean, conscious living.

LOCATION

Where can I purchase BeachCandy products?

BeachCandy is exclusively available on our official website. This allows us to offer the largest selection, including exclusive styles, limited editions, and pieces from various collections—all while keeping prices fair and the customer experience exceptional.

What address do I ship returns / exchanges to?

All returns and exchanges must be authorized prior to sending. Please email our team at info@beachcandyswimwear.com to request return or exchange approval.

PAYMENT

What forms of payment do you accept?

We accept all major credit cards, AfterPay and PayPal

RETURNS/EXCHANGES

What is your return/exchange policy?

Please see our return exchange policy here.

What address do I ship returns / exchanges to?

All returns and exchanges must be authorized prior to sending. Please email our team at info@beachcandyswimwear.comto request return or exchange approval.

How do I return or exchange a suit?

It is very important to us that you love your merchandise. If you have any issues, need a different size, or would like to simply return an item, please reach out to us at info@beachcandyswimwear.com and we will be in touch with instructions regarding your specific needs within 1-2 business days.

Does BeachCandy cover the cost of return shipping?

We do not cover the cost of return shipping wuth orders under $200. BeachCandy will not be held responsible for lost packages in transit to our warehouse – a tracking number is always encouraged.

I need to exchange sizes/ styles, but I am in a hurry. Is there a way to expedite?

We always do everything we can for our BeachCandy babes, please email your special request to info@beachcandyswimwear.com

CUSTOMIZATION

I see a suit I like online but not in the color I want. Can I get it in a different color than that particular style offers?

BeachCandy began in 2011 as a luxury custom swimwear brand, crafting one-of-a-kind pieces tailored to each woman. While we no longer offer custom services as a standard, you're always welcome to send your custom request for review — you never know what might be possible. Email us at info@beachcandyswimwear.com with your ideas, and our team will gladly take a look.

Can I buy just the top or bottom of a bikini?

Every BeachCandy piece is sold separately so that you can choose your own perfect combination, or buy individual pieces.

What is the Signature Swarovski Candy?

Our Signature Swarovski Candy is a trademark design element that truly transforms a swimsuit to the height of sophistication. These hand-beaded touches are carefully placed onto each suit to highlight the body’s curves and edges, and elevate our perfectly fit swimwear even further.

PRODUCT RELATED QUESTIONS

Can I buy just the top or bottom of a bikini?

Every BeachCandy piece is sold separately so that you can choose your own perfect combination, or buy individual pieces.

What are BeachCandy suits made from?

At BeachCandy, we proudly offer two distinct collections:

Our Organic Swim Collection and our Synthetic Farewell Designs.

Our Farewell Designs are made using a high-performance nylon/spandex blend — selected for its structure, durability, and color retention. These synthetic pieces represent the final chapter of our original BeachCandy legacy, crafted to last and loved by thousands since 2011.

In contrast, our Organic Swim Collection is made from thick, breathable blends of hemp and cotton — 100% natural fibers that are antimicrobial, biodegradable, and ideal for long days in the sun. This collection represents our forward-facing commitment to detoxed, non-toxic fashion for the modern woman.

Both collections are designed to be long-lasting in fit and form when properly cared for. For full details on preserving your swimwear, please visit our Care Instructions page.

Have questions? We’re happy to help — email us anytime at info@beachcandyswimwear.com.

PUBLIC RELATIONS

I have a public relations inquiry. Who do I contact?

All PR inquiries can be directed to info@beachcandyswimwear.com

WHOLESALE

I have a wholesale inquiry. Who do I contact?

All wholesale inquiries can be directed to info@beachcandyswimwear.com or you can contact us here.

SALES AND DISCOUNT

How do I receive special offers from BeachCandy?

The best way to stay in the know with BeachCandy promotions and offers, is to sign up for our email list. Also be sure to follow us on social media to be included in any giveaways or surprise events.

When do BeachCandy sales occur?

Each piece of BeachCandy Swimwear is thoughtfully handcrafted in the USA with uncompromising quality and care. Want first access to exclusive sales, new arrivals, and limited drops? Join our email list and never miss a moment of BeachCandy magic.

I have a promotional code. Where do I enter it?

At checkout there is a space to provide any promo code you may have. Any further questions can be directed to info@beachcandyswimwear.com – we’re always happy to help.

REFUNDS

How long will it take to receive my refund?

Once your return/exchange package is received at the BeachCandy Return Center, the products must be inspected. Once all products are inspected and everything is in good condition, your return will be processed. We request that you allow one full billing cycle for the refund to appear back in your account.

SHIPPING AND ORDERS

Does BeachCandy cover the cost of return shipping?

We do not cover the cost of return shipping wuth orders under $200. BeachCandy will not be held responsible for lost packages in transit to our warehouse – a tracking number is always encouraged.

How can I check the status of an order?

To check the status of any order, check your inbox for our automated email updates. For additional support, please email us at info@beachcandyswimwear.com with your name and order number information.

I just placed my order. When will it ship?

Please see our shipping policy to learn more.

Does BeachCandy require signatures on package deliveries?

No, we do not require signatures in order to receive your order.

Does BeachCandy ship internationally?

Yes BeachCandy Swimwear ships internationally to women around the world. If you have trouble ordering internationally, please don’t hesitate to reach us at info@beachcandyswimwear.com.

I am shipping outside the U.S., will I be charged extra additional duties and taxes?

Shipping outside the U.S.: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country BeachCandy ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be.If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country’s custom policies, please contact your local customs office.

I tried tracking my package but I am receiving a “not found” notification. What does this mean?

Once your order is packed and ready for shipment, you’ll receive a confirmation email with your tracking number. Please note: tracking will only become active after the shipping carrier has picked up and scanned your package. If you attempt to track your order too early, you may receive an error or see no movement. We recommend checking back later in the day. If your tracking still isn’t active or you have any questions, feel free to reach out to us at info@beachcandyswimwear.com — we’re happy to help!

I still have not received my package despite being notified that my order has shipped. What should I do?

Once your order leaves our shipping dock, it is in the shipper’s possession. In a rare occurrence that the package has not been delivered within 14 days of the estimated delivery date of arrival, BeachCandy can contact the shipper and try to locate the package.Please contact info@beachcandyswimwear.com to notify us of your missing package. If we are unable to locate your missing package, we will file a claim with the shipping company.

CARE

Do you have any tips to take care of my BeachCandy products?

See Care Instructions here.

CONTACT

I tried contacting BeachCandy. What are your office hours?

Email is always the best way to reach us, so please email us at info@beachcandyswimwear.com with any urgent questions or concerns. We are available 10-5 pm PST Monday-Friday.

I have a wholesale inquiry. Who do I contact?

All wholesale inquiries can be directed to info@beachcandyswimwear.com

I have a PR inquiry. Who do I contact?